Privacy Policy - ChatBetter

Last Updated: March 10, 2025

1. Introduction

This Privacy Policy describes how Unsupervised.com, Inc. ("Unsupervised," "we," "us," or "our") collects, uses, and discloses your information when you use ChatBetter (the "Service"). This document outlines your privacy rights and explains how applicable laws protect you.

ChatBetter provides a unified interface to interact with multiple Large Language Models (LLMs) through a single platform. By using our Service, you agree to the collection and use of information as described in this Privacy Policy. If you disagree with any part of this policy, please refrain from using our Service.

2. Definitions

For clarity in this Privacy Policy:

Account: Your unique account created to access our Service. Affiliate: An entity controlled by, controlling, or under common control with Unsupervised. Company: Refers to Unsupervised.com, Inc. Cookies: Small files placed on your device to track, store, and collect data about your activities. Country: Refers to: United States Device: Any computer, phone, tablet, or other device used to access the Service. LLMs: Large Language Models provided by third parties that are accessible through our Service. Personal Data: Information relating to an identifiable individual. Prompt: Any text or information you input to interact with LLMs through our Service. Service: The ChatBetter platform, including all features and functionality. Service Provider: Third parties who process data on behalf of Unsupervised. Usage Data: Automatically collected data generated through Service use. Website: ChatBetter, accessible from www.chatbetter.com You: The individual or entity using the Service.

3. Information We Collect

3.1 Personal Data

While using our Service, we may ask you to provide personal information, including but not limited to:

- Email address - First and last name - Account credentials - Usage Data

3.2 User Content and Interactions

We collect and store:

- Prompts you enter - Conversations with LLMs - Feedback you provide about responses - Custom settings and preferences Important: Unless explicitly agreed otherwise in writing, Unsupervised retains the right to use your prompts, conversations, and feedback for any purpose, including but not limited to improving our Service, training our systems, product development, and enhancing user experience.

3.3 Usage Data

We automatically collect information about how you use our Service, including:

- IP address and device information - Browser type and version - Pages visited and time spent - Referring websites - Feature usage patterns - Service performance metrics

3.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity and store certain information. These may include:

- Session Cookies: Temporary cookies deleted when you close your browser - Persistent Cookies: Cookies that remain on your device for a defined period - Web Beacons: Small electronic files used to understand user behavior You can configure your browser to refuse cookies, but this may limit functionality of our Service.

4. How We Use Your Information

We use collected information for various purposes, including, but not limited to:

- Providing and maintaining our Service - Managing your account - Processing transactions - Sending service notifications - Responding to inquiries and support requests - Improving our prompt enhancement algorithms - Optimizing our routing technology - Analyzing usage patterns - Detecting and preventing technical issues - Developing new features and services

4.1 Product Improvement and Data Usage

By using ChatBetter, you acknowledge and agree that Unsupervised may use all data generated through your use of the Service, including prompts, conversations, and feedback, to:

- Analyze usage patterns - Enhance prompt optimization algorithms - Improve model routing - Create new features - Train internal systems Unless specifically agreed otherwise in writing, Unsupervised retains perpetual rights to use this data for any purpose related to its business. Enterprise plans with different data retention and usage models are available today by contacting sales@unsupervised.com and we expect, but do not guarantee, to offer self-service options for this in the future.

5. Third-Party Services and Integrations

5.1 ChatBetter Technology Stack

ChatBetter utilizes OpenWebUI and other open-source technologies as part of its service infrastructure. We've integrated these technologies into a hosted, multi-tenant environment that enables our unique services. Our use of these technologies is governed by their respective licenses, and we make no representations regarding the security or privacy practices of those technologies, beyond what is stated in this policy.

5.2 Third-Party LLM Integration

When you use ChatBetter to interact with third-party LLMs:

- Your prompts are transmitted to the respective LLM provider - The provider processes your prompts according to their terms and privacy policies - Responses are returned through our Service Important: Each LLM provider maintains its own privacy policy, data retention practices, and terms of service. By using ChatBetter, you are also subject to the respective policies of each LLM provider whose models you access through our Service. We strongly recommend reviewing the privacy and data retention policies of these providers prior to using models provided by them.

5.3 Third-Party Authentication

If you create an account using third-party authentication services (Google, Facebook, etc.), we may collect information associated with those accounts, such as your name, email address, and profile information.

6. Data Sharing and Disclosure

We may share your information in the following circumstances:

- With Service Providers: Third parties who help us operate our Service. - For Business Transfers: In connection with any merger, acquisition, or sale of company assets. - With Affiliates: Our parent company, subsidiaries, and affiliates. - With Select Partners, under NDA: In connection with exploring improvements to the product - To Comply with Legal Obligations: When required by law or valid legal process. - To Protect Our Rights: When necessary to investigate potential violations or protect our rights. - With Your Consent: With your explicit permission for purposes disclosed at the time of consent.

7. Data Retention and Security

7.1 Data Retention

We retain your Personal Data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Usage Data may be retained for shorter periods except when used for security, functionality improvement, or when legally required to be kept longer.

7.2 Data Security

We implement commercially reasonable security measures to protect your data. However, no method of internet transmission or electronic storage is 100% secure. While we strive to use acceptable means to protect your information, we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your Personal Data:

- Access: Request copies of your Personal Data. - Correction: Request correction of inaccurate data. - Deletion: Request deletion of your Personal Data in certain circumstances. - Restriction: Ask us to restrict processing of your data. - Data Portability: Request transfer of your data. - Objection: Object to our processing in certain circumstances. To exercise these rights, please contact us using the information in Section 11.

9. Children's Privacy

Our Service is not intended for anyone under 13 years of age. We do not knowingly collect Personal Data from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. For significant changes, we may provide additional notice through the Service or via email.

You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: requests@unsupervised.com

Postal Address: Unsupervised.com, Inc. 4845 Pearl East Cir, Suite 118, PMB 60431 Boulder, CO, 80301

12. Legal Compliance

12.1 California Privacy Rights

California residents may have additional rights regarding personal information. To learn more about California-specific privacy rights, please contact us using the information above.

12.2 International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your country's laws. By using our Service, you consent to such transfers and processing.

12.3 GDPR Compliance

For users in the European Economic Area, we process your Personal Data based on valid legal grounds, including consent, contract performance, legal obligations, vital interests, and legitimate interests. You have the right to lodge a complaint with a supervisory authority in your country of residence.